Additional costs

Driven too fast? Smoked in the car? Parked incorrectly? In these cases, and other situations as mentioned in the PDF, we charge additional costs. Also, if you incur a fine during your trip, we will pass this on to you.

All prices below apply as of August 1, 2025 and include 21% VAT, unless stated otherwise. For more information when we charge these costs, see the main rules and the Terms and Conditions.

Booking costs

Book or change booking via app or website	Free
Book or change booking via customer service employee	€ 2 per booking

Deductible

Basic deductible	€ 500
Lowered standard deductible from € 500 to € 75 - Private	€ 4,99 per booking
Lowered standard deductible from € 500 to € 75 - Zzp and Business	€ 4,99 per booking excl. VAT

More on your deductible and how to lower you own risk

Administrative costs

Processing traffic fine or payment reminder	€ 15* + fines from the governement
Loss of Greenwheels card	€ 5
Blocked bank payment	Bank costs + € 12,50
Invoice per email or Greenwheels account	Free
Processing costs damage	€ 50* / hr (min. 1 hr)
Processing costs fraud	€ 60,50 / hr (min. 1 hr

Fines

Duping another user by violating our Terms & Conditions	€ 25
Returning a car with insufficient petrol/diesel (less than 25% of tank contains fuel)	€ 25
Returning an electric car without charging	€ 50
Empty battery due to leaving lights on	€ 175
Service trip to vehicle due to violation of Terms & Conditions	€ 50 /hr (min. 1 hr)
Salvage company deployment (“tow truck”)	€ 250*
Returning the car too late	€ 50
Windows not properly closed / left open	€ 50
Car not returned to its own, designated parking location	€ 75
Car left untidy	€ 75
Car not clean / left untidy due to pets	€ 75
Smoking inside car	€ 100
Lost tank card or charging pass	€ 100*
Lost car key	€ 500*
Lost/broken charging cable	€ 500*
Misuse of tank card or charging pass	€ 1.000 (+ police report)
Wrong fuel	€ 1.000*
Unauthorized (additional) driver	€ 1.000
Gross negligence / misconduct	€ 1.000

*0% VAT rate applies.