How to check & report damages

Always check your Greenwheels for new damages before starting the car. You can do so via the Greenwheels app. Just follow the steps when opening the car.

If there are unreported damages, and if damage to the paintwork is larger than a credit card, add it as a new damage in the Greenwheels app or call us to report the new damage before starting your trip. If you have damaged the car or noticed damage during use, always report the damage using the app or by contacting Customer Service. If you require roadside assistance, call Customer Service for support. Always ensure your own safety first.

Reporting damages in the app

1.
Before you start driving, always check the car for any new damages.
2.
Start your trip in the app and check which damages have already been reported, indicated by the orange circles.
3.
If you see new damage that has not been reported, choose ‘Report damage’ and indicate the location of the new damage. Follow the steps in the app.
4.
If it isn’t safe to drive with these damages, or if another party is involved, contact us immediately.
5.
Thank you for reporting the damage. Together we keep our cars safe!