How Greenwheels works.
Traffic jams, pollution, rising costs. Cars are convenient, but they also create problems now and then.
Fortunately, Greenwheels has a solution. This is how it works: Greenwheels has a fleet of shared cars parked in 1,700 easily accessible locations throughout the Netherlands. You can pick up and return a car whenever it suits you. Our car-sharing concept can save you lots of trouble and money. Because with Greenwheels, you have flexible access to a car without the high costs of maintenance, insurance, road tax and parking. And it’s also a lot more environmentally friendly.
- Registering and searching for a carREGISTER NOW
First you need to register with Greenwheels. After we have received your completed registration form, we collect a deposit from you.
Users who have registered with their OV (public transport) chip card are able to book a Greenwheels car directly. Users who opted for a Greenwheels card will receive their card by post within three business days. You can easily search for and book a shared car online on our website.
- Opening and starting your car
To unlock your Greenwheels car, simply hold your card in front of the card reader behind the windscreen or use the app.
Enter your PIN into the on-board computer in the glove compartment. Take the key out of the on-board computer and start the car like any other car. Always check the car for damage and make sure it is clean before you drive off.
- Making a stop, parking and locking your car
Always lock your car when you make a stop on your route. At the end of your trip, simply park your car back in its official parking spot.
You don’t have to pay for parking if you leave the car in its own booked parking bay. Insert the key in the on-board computer and lock the car by holding your Greenwheels card in front of the card reader behind the windscreen or by using the app. You can read the full user manual here.
Greenwheels users share cars with each other. Therefore it is important to pay attention to the following rules.
- All users are required to pay a one-off deposit of €225,00. The deposit will be returned when you end your subscription.
- Registration with your own OV chip card is free; a Greenwheels card costs €25,00.
- Invoices can be viewed on My Greenwheels. If you wish to receive your invoices by post we charge an extra fee of €2,00 per invoice.
- To purchase a subscription you need to be at least 18 years old.
- Subscriptions are subject to a notice period of 30 days.
- On a private subscription, it is possible to activate 3 drivers per subscription. Each driver needs to use his/her own card.
- On a business subscription, you may register with as many users as you wish for Regular and Frequent. For Occasional you may register with one user only.
- Optional: Own risk package from €350,00 to €75,00 for €4,00 per reservation.
If the fuel tank indicator is less than a quarter full, it is time to fill up the car. Whenever you fill up the car it is important to write down the mileage, because you need to enter the mileage when you pay. As soon as you turn off the engine, remove the tank card from the on-board computer. The PIN code for the fuel card will appear on the display. Fill up the car. You can find the instructions on how to fill up your car on the back of the lid. Remember to put the fuel card back in the on-board computer when you have paid.
Avoid additional charges.
No one wants to be charged extra, so make sure you take account of the following:
Always return your Greenwheels car on time.
You can extend your reservation via our Customer Service, website, app or the on-board computer. If someone has already booked your car, we will inform you when you need to return the vehicle. If the car is returned too late, causing a problem for the subsequent user, a fee of € 25 will be charged.
Do not violate any traffic rules.
Fines for traffic offences are for the account of the user. In addition, an amount of € 10 per fine will be charged for administrative expenses.
Always leave your car in its own booked parking bay.
Always return your car to its original location, so that the next user knows where to find it. If you are unable to do this, please call to let us know. Users who leave their cars in a different location without reporting back to Greenwheels will be charged € 25.
Make sure there is enough fuel in the tank.
Cars that are returned must have at least a quarter tank of fuel. If you leave your car with less fuel, you will be charged € 25. The fuel costs will be paid by us and then charged to you in accordance with the kilometres driven.
Report any damage in a timely manner.
Check your car for damage before you drive off. If you find new damage, please call us to report this, so that we know you are not responsible. The user’s excess per damage claim is € 350 The liability can be reduced to € 75 per damage event by paying an additional fee of € 4 per reservation.
Return your car clean both outside and inside.
If a car is returned unclean, we will have to send out one of our employees to clean it, in which case you will be charged €25 for cleaning expenses. Please call us to report any cleanliness issues that you observe immediately (i.e. before you drive off), so that we know you are not responsible.
Do not smoke inside the car.
Everyone wants to drive a fresh-smelling car. If any evidence is found of smoking in a Greenwheels car, Greenwheels has the right to charge a fee of € 25.